- Frequently Asked Questions
Frequently Asked Questions
Please find below our return address, also find all F.A.Q questions & Answers. To assist you with your return.
Designerwear International Ltd.
PO BOX 324
HOW LONG DO I HAVE TO RETURN AN ITEM?
Once your order item has been successfully delivered, you have 14 days in which to return your item. If your return item is sent outside of this period, you will not qualify for a refund and an alternative will be offered in the form of store credit or an exchange.
HOW DO I SEND MY ITEM BACK?
There are many ways you can send your item back to us. We highly recommend using Our Royal Mail Tracked Returns service. This service is £1.99 and this will be deducted from your total refund/order amount.
Please follow the Link to generate your label - Generate your pre paid label : https://www.royalmail.com/track-my-return/create/4462
HOW DO I PACKAGE MY RETURN ITEM READY FOR POSTING?
We recommend using the same packaging your item was delivered in. If it is a bag, turn it inside out, and seal it with secure tape. If your item was delivered in a box, please be sure the item is secure inside and the edges of the box are sealed with secure tape. Please be sure to fill out the return slip found at the bottom of your order invoice, and pack it with your item. If you do not have your invoice to hand, fill out a piece of paper noting your order number, reason for return and any further information necessary.
HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
We aim to process all returns within 24 hours upon receipt. Please allow 72 hours for peak periods. If there are any issues regarding your return, we will contact you by email regarding this. Please note any delays in communication will prolong the process. You will receive email notifications as your return processed and updated.
WHEN CAN I EXPECT A REFUND TO APPEAR ON MY ACCOUNT?
Please allow 3-5 working days for your refund to appear on your chosen payment method. If you paid using PayPal, refunds are quicker to process and can appear near instantly. If you chose to pay in instalments using Klarna, you may need to speak with Klarna regarding any changes to upcoming payments.
MY RETURN ITEM IS FAULTY, WHAT SHOULD I DO?
If your item is faulty, please contact us before posting your item so we can work with you to communicate next steps. It is important to notify us of any faults or issues regarding your items as soon as possible. Any delays in notifying us may result in your return being rejected. We work closely with brands to arrange replacement garments and ensure customers receive high quality garments.
TERMS & CONDITIONS (RETURNS & EXCHANGES)
Any items returned to us that are eligible for refund/exchange must be unworn* and in the same condition as they were when sent out.
*Unworn - Items that are categorised as unworn are those that are not visibly worn, have no smell (including aftershave), are in no way damaged and have not been put through a washing process. If labels and/or tags containing barcodes and product information have been removed from the item, it will be classified as worn and therefore not applicable for refund.
*COVID-19* - In order to qualify for extended returns at this time, you must inform our customer service team by email of your wish to return your item, along with a reason for their return.
If there is a problem with any item(s) purchased from us, customers will need to contact our customer service team to report the problem. A member of the team will be in touch to discuss the issue.
You MUST let us know before the 14 day return period has expired not after.
Under the Consumer Rights Act, 2015 - If an item is faulty, customers have up to 30 days from the day of purchase to return an item for a refund. Thereafter, each case will be assessed individually, and a decision will be made at the discretion of Designerwear International Ltd.
ANYTHING ELSE? CONTACT US!
If your question was not answered by the points above, please get in touch with us by either;
Telephone: 0300 303 2545